From enquiry to handover

OUR
PROCESS.

How we turn a backyard into the best room in your house.

We've refined this over hundreds of projects. Every step exists for a reason — to protect your budget, your timeline, and the quality of what gets built. Nothing is skipped. Nothing is vague.

01

Request a callback

Fill out the short form on our website. Tell us a little about your project — suburb, rough size, material preference if you have one. That's all we need to get started.

02

We call you back within 24 hours

One of our team calls you directly — no call centre, no automated system. We'll ask a few questions about your block and your brief, and decide together whether it makes sense to meet on site.

03

The 30-minute video consult

Before anyone visits site, we sit down with you over video. We walk through the Endure process, discuss material options, understand your brief and budget, and answer your questions. You'll leave with a clear picture of what's possible and what it's likely to cost.

04

Project survey

If we're a good fit, we come to you. We measure the space properly, photograph the site, check subfloor conditions, and get a feel for how you use the area. This is where we spot the things a phone call misses — awkward access, existing structures, slope.

05

Key step

Project Development Agreement

This is the step that separates a real project from a vague quote. We produce full 3D renders, final drawings, and a fixed-price proposal — documented in a Project Development Agreement (PDA). The PDA costs $1,299–$3,000 depending on project complexity. If you proceed to build, the full PDA fee is credited against your contract.

06

Lock it in

You review the renders and proposal, make any adjustments, and sign the build contract. We lock in your build slot and order materials. From this point forward, price is fixed.

07

Pre-start meeting

Before the first tool hits the ground, your Project Manager walks you through the build sequence, access requirements, and daily communication plan. You'll know exactly when we arrive, what happens each day, and how to reach us.

08

Approvals & invoicing

Where council approval is required, we manage the paperwork. Progress invoicing is milestone-based — you pay as each stage is completed and signed off, not upfront.

09

Build

Same crew, start to finish. Your PM sends a photo update at the end of each build day. We work to our 5-point structural checklist on every project — subframe, bearer, joist, fastener, finish. No shortcuts, no substitutions.

10

Handover & aftercare

Walk-through with your PM before we leave site. First oil included on all timber decks. We're back at 12 months to check fasteners, movement, and finish. Your warranty starts from handover day.

Fixed price

What we quote is what you pay. No variations unless you change scope.

Daily updates

Your PM sends a photo update at the end of every build day.

One contact

One number. One person. The director oversees every project from quote through to warranty.

Questions

Common questions about the process

Ready to start?

TELL US ABOUT
YOUR PROJECT.

We'll be in touch within 24 hours.

Request a Callback

No obligation · No hard sell